Your 100% satisfaction is our highest priority!

It's that simple. If you are anything less that 100% satisfied with our products, just say so and we will redo any item you are unhappy with or refund any monies paid. At Makota Marketing, your success is our business, anything less than your total satisfaction is simply not good enough.

• Makota Marketing guarantees that we only work with the highest-rated suppliers in the industry and have carefully screened them for quality and service.
• Makota Marketing guarantees you will never be stuck in the voice mail maze when working with us. The owner, Cindy Marshall, will personally make your order our highest priority.
• Makota Marketing guarantees that we will track and follow your order and provide you with complete information every step of the way.
• Makota Marketing guarantees that products you receive will match the pre-production proof provided to you.

We guarantee on-time delivery!

Products used to market your business are custom decorated, sometimes custom made. Delivery times can range from 1-2 weeks to 4-6 weeks and even longer for imported goods. Seasonal busy times, stock availability, supplier breakdowns and other factors mean that most promotional products companies will not commit to a set delivery date. Giving customers an "estimate only" delivery date is an industry standard.

At Makota Marketing, we understand that approximate delivery dates are sometimes just not good enough! You need to be assured that your goods will be there when you need them, every time.

Here's how our "On-Time Delivery" guarantee works:

1. Tell us what you need and when you need it. If we are physically able to deliver, we will commit in writing to do so. If it is physically impossible to deliver by your date, we will contact you within 48 hours with an alternative. Simply put, if we can not deliver your goods when you need them, we won't take your money or waste your time.
2. "On-Time Delivery " guaranteed orders placed with approved artwork with a short deadline (rush orders) will be charged a premium. Production time begins only when final approved artwork is received by Makota Marketing. The customer will be responsible for any extra fees charged by third parties in relation to rush orders (e.g. production, shipping).

   Production Time (working days until deadline)	1-5	6-10	11+
   Premium (% of total invoice)	25%	15%	Free

3. "On-Time Delivery " guaranteed orders must be paid, in full, at time of order.
4. If the goods are not delivered at the time we have committed, you will have two options.
   1. If the goods are redundant, refuse delivery of the goods and we will refund your order in full. Plus, we will also pay any delivery expense you had to incur.
   2. If the goods are still useful to you, accept delivery and we will refund the premium charged in full. Plus, we will discount your order by 10% of the total invoice, including any delivery expenses you had to incur.

Now for the fine print!

Makota Marketing will not be responsible for delays caused by third parties or acts of God. This includes, but is not limited to, floods, lightning, fire, trade union strikes, and equipment malfunction. Should an event such as these occurs, we will take action according to condition 4.1 after having tried to provide an alternative.